Custom order terms and CONDITIONS

  • What if I have to cancel my custom order? ALL deposits are non-refundable after 7 days. We start your product, it's got your name on it, it's committed. If you need us to hold your order for a while (you can always sell your spot, or we can help you sell it) that's fine. Lack of payments or communication after 12 months results in an abandoned order and we are not responsible for ANY refund/reimbursement. We also do not keep your spot in line, if we start back up on your guitar, your wait time resets.

  • I want to return a guitar because I'm not happy with it: All sales are final, including custom built orders AND inventory orders. We work our hardest to make our product the best it can be and will work to address any issues that may arise. We do NOT issue refunds for things like "I wish it was more sparkley sounding" or "it's just not quite what I thought it would be". We reserve the right to take returns for massive manufacturing defects. Any return can be subject to a 15% restocking fee depending on return condition and payment within 30 days of return.
  • What strings do your guitars ship with? EVERY Kauer ships with .010 gauge StringDog ToneRockets. We 100% believe in these strings and have been shipping on every Kauer since we started (9's and 11's are available too). We like them so much we include an extra pack with every guitar so please check them out: www.stringdog.net

  • Do you offer left handed guitars? 100% of our lineup is available LEFT-HANDED at NO UPCHARGE. Just specify in your notes when ordering the guitar is left-handed.

  • Average custom order wait time?: 6-9 months